The Web in Feb from the Business & IP Centre

My colleagues in Business Marketing have come up with a programme of events for next month called Web in Feb.

The event is part of ‘Getting British Business Online’, which aims to get 100,000 businesses online in 2010.

Our programme of events will help you to:
1. Navigate the world of social media and make it work for you
2. Get your site noticed by Google and increase your traffic
3. Write a blog, record a podcast, set up a website
4. Avoid the legal pitfalls of doing business online
5. Translate the jargon and gain the confidence to use the web effectively.

More details:

Week 1
Building an outstanding online brand
Thursday 4 February, 14.00 – 17.00, £35 +VAT
Azright’s Solicitors

Week 2
Email marketing for small business
Tuesday 9 February, 10.00, 14.00, £39 +VAT
Lucidica

Open evening – Web 2.0 made easy
Tuesday 9 February, 18.00 – 20.00, free
British Library

Copyright for designers
Thursday 11 February, 10.00 – 12.00, free
British Library

Social media for business
Thursday 11 February, 14.00 – 17.00, £45 +VAT
Sounddelivery

Week 3
Copyright, trademarks and digital media: understanding your rights
Wednesday 17 February, 10.00 – 12.00, £20 +VAT
Halebury

E-commerce: a guide to conducting business online
Wednesday 17 February, 14.00 – 17.00, £20 +VAT
Marriott Harrison

Week 4
Facebook vs. Linkedin networking evening
Tuesday 23 February, 18.00 – 20.00, free
British Library

Privacy policy and data protection
Wednesday 24 February, 14.00 – 16.00, £10 +VAT
Keystone Law

Build your own blog or website in WordPress
Thursday 25 February, 10.00 – 17.00, £145
Women Unlimited

Booking details

Dominate your market with Twitter

http://farm4.static.flickr.com/3316/3597874084_9f139ed36d_m.jpg2010 has definitely been the year for Twitter in the Social Media world.

I have previously introduced how Twitter work (The Business & IP Centre takes on twitter), and how popular we have found it at the Business & IP Centre (Our Twitter followers go over 1,000).

Now I have been introduced to a short book with the catchy title Dominate your market with Twitter. Subtitled Tweet your way to business success, the book introduces what Twitter is, and how to use it to promote yourself and your business.

Chapter six, Twitter on steriods, explains how to extend the use of the service using applications such as Twitterholic, Tweetstats, Qwitter, Tweetbeep and many more.

If you don’t want to rush out to your local bookshop, or consult our copy (and there is something slightly slightly disconcerting about using the ‘old technology’ of books to promote cutting edge Social Media developments), here are a couple of useful links:

Karen Blakeman has made her slides on Twitter available on Slideshare, which – I noticed features some of the Business & IP Centre’s use of social media.

Twitter themselves have produced a useful set of pages on how using the service for business.

Karen Blakeman likes our business essentials wiki

Photo of  Karen BlakemanI’ve just read Karen Blakeman’s latest blog post which mentions our new business essentials wiki in glowing terms.

This is high praise indeed given Karen’s legendary knowledge and experience of all things related to business information. And the fact her website Business Information on the Internet has consistently come up first on Google, when searching for the term business information.

We have certainly noticed a great deal of additional content appearing since we launched it on 5 November.

Business and IP Centre launches New Business Podcast featuring… me

I have to say I was somewhat nervous about being interviewed for Business Bytes. This our new monthly podcast narrated by business journalist Jamie Oliver, and designed to give inspiration and practical advice with the challenges in setting up and growing your own business.

Actually, I just do the inroduction and the really interesting content comes from designer Sebastian Conran of Conran & Partners, business expert Jane Khedair from Business Plan Services, and Dee Wright  founder of The Hair Force.

Each month, Jamie will be interviewing entrepreneurs, business experts and some of the Library’s success stories, who are just at the start of their entrepreneurial journeys. But we have hit he ground running with a mention on the Telegraph newspaper website.

Episode one: From idea to business
19 October 09
In our first pilot episode, Jamie introduces himself and the Business & IP Centre, and interviews a range of experts and entrepreneurs about the importance of ideas, how to take them to the next stage, and why you should protect them.

Our new business information wiki – Business Essentials on the Web

http://www.faronet.be/files/u16/wikipedia.jpgAs part of our continuing experimination with all things Web 2.0 (Social Media) we have created a wiki for essential business information. Still currently in beta, this wiki is a designed to allow any of my British Library business information colleagues to add useful links.
 
But more revolutionary (for the British Library) is that we are also opening up the wiki to anyone who has useful information to add. In particular our partners, who have expertise in a wide range of business support activities.
 
The wiki will be of help to people who are not able to come and visit our St Pancras building, and who find that Google does not provide all the answers.
 
Obviously we ony want useful content on the wiki, and will be taking any spam off straight away, much like you see on Wikipedia. Our wiki guidelines explain in more detail.
 
Please join our little community and add your comments and submit links of your own.
 

If you have any ideas or comments on the wiki, you can email bipc@bl.uk

Free vs Fee – the Future of News – SLA Europe meeting 3 November

Another successful SLA Europe event this evening, this time at the swanky venue of the Crowne Plaza Hotel, five minutes away from Blackfriars station.

The hot topic was Free vs Fee – the Future of News. And stemmed from the fact that most newspapers have offered their content via the Internet for free with the expectation that display advertising would create enough revenue to cover the cost of creating and distributing their content. However, with the continuing decline in physical newspaper sales and the softening of the display advertising market, news organisations are exploring new ways to charge for their digital content.

On the panel were Jeremy  Lawson  VP Sales, EMEA, Dow Jones & Company, Andrew Hughes – Commercial Director for the Newspaper Licensing Agency (NLA), Laurence C. Rafsky Ph.D. – CEO of Acquire Media and Laurence Kaye – Principal at Laurence Kay Solicitors. The panel was excellently moderated by Donald Roll – Managing Director, Europe for Alacra.

Here are my notes from the evening:

Don Roll introduced the evening by talking about the steep decline in newspaper circulation, the recent arrival of the first free quality newspaper in the form of the London Evening Standard, and how the NLA wants to ensure newspaper publishers receive payment for web content.

Andrew Hughes – NLA initiatives

NLA are moving towards creating a set of licences for commercial use of newspaper websites.

UK newspapers spend £1b a year in creating this content, which is quite different from paper published information. For example 31% of newspaper websites has never appeared in print.

The plan is that for those who charge for access to newspaper content will be charged by the NLA, who will also charge end user clients for access to content.

Existing licences will be extended and new ones created where necessary

e-Clips Web – Working to improve access to content by using newspaper CMS systems.

Laurence Kay – The legal view – 10 key points

1. Professional journalism, ‘trusted content’ and UGC (user generated content)

2. Change takes time! Business models and culture takes time to change.

3. Global Media / local copyright?

4. If content is going to be free, why does copyright matter? Provides the framework for access and usage rights.

5. B2B versus consumer copyrights

6. ‘Effects-based’ approach to copyright. Helps to work out how to apply rules to the real world. Look at the commercial impact of activities.

7. ‘Legal’ versus ‘Illegal’ content. When to take action or technical measures over infringements.

8. Who are the ‘intermediaries’ in the value chain? E.g. Where does Google fit in? Searched for or ‘scraped’ conent?

9. ‘Fair Use’. Big variations across Europe. United States has a broad definition. If the use is commercial is that no longer fair use?

10. We are still lacking 21st century infrastructure to cope with licensing and payments for use.

Laurence C. Rafsky – What do we mean by free?

Once freedom has been tasted there is no going back.

Value chain –

  1. professionally produced but given away selectively – e.g. advertiser supported
  2. Non-professional content
  3. Gifted professional content. E.g. Stephen King novel
  4. Free to some but not others
  5. Content that should not be free.

Two enemy camps

  1. Information wants to be free – the hippies
  2. Corporate suits who want to charge for everything

The solution will need to be  a compromise.

A question for the NLA to consider:

Do you use copyrighted material for commercial gain without payment to content owners?

Do you use copyrighted material for commercial gain without permission from the content owners as we understand it?

The crux of the debate is between these two viewpoints.

Can we separate business use from personal use? Google don’t distinguish between the two.

Jeremy  Lawson – Supporting publishers and their right to monetise their content.

Questions from the audience:

Did the newspaper industry start digging its own grave by giving away content?

New York Times started with some free and mainly fee access. They ended it because when compared pay per click ads versus pay for access would give ten times the revenue. But as ad revenues fall they may go back to first model.

Should be driven by economics.

Do you think news aggregators are a serious threat to publishers?

Links are fine, but extracts complicate the issue as readers may not link through to content. But as web content grows and newspaper content becomes a smaller fraction, increasing hits to newspaper sites lose their economic value to the publishers.

85% of newspaper traffic comes via Google. So should Google pay the majority share?

Is the Kindle from Amazon a potential future model for subscription access to newspaper content?

Disagreement – ability to break news up into selected streams for readers counts against Kindle model.

When will paper newspapers die?

Laurence C. Rafsky predicted that by 2030 newspapers would cease to exist in paper form as a  mainstream product.

He compares their future to candles today – they will become a decorative only production.

As he pointed out, if you had a choice, why would you use paper for something that only has a value for a few hours, and then you need to scan it to create a digital version which can be archived.

B2B vs B2C

Issues about consumers within a business environment – now that the genie is out of the bottle, how do you get individuals in a corporate environment to accept paying for information.

The event was kindly sponsored by Dow Jones.

My blog reaches 30,000 visits

I don’t rate this as a ‘real’ story, but I can’t resist recording the fact that according to my free Sitemeter account the number of visitors to this blog has now reached the 30,000 mark.

I am aware that many of my visitors are coming via Google, so are accidental tourists rather than regular readers, however I am still somewhat proud of this achievement for a British Library based blog.

Looking at the chart below reinforces the advice I have heard about blogging, that patience is required to build visitors.

Blog-chart

 

 

 

 

 

 

laptops
laptop deals

I made it onto net@night

TWiT.TV — with Leo Laporte & Friends

As I am sure you will be aware if you are a regular reader here, I am something of a fan of Leo Laporte and his one man TWIT.TV broadcasting corporation.

From his current output of fourteen netcasts, I currently subscribe to Windows Weekly (which was instrumental in my decision to skip Vista and go straight to Windows 7) and net@night co-hosted with Amber MacArthur from Toronto.

AmberAndLeoAs a loyal listener from their very first netcast, I feel honoured to have been selected as their email of the week in the latest show.

Perhaps surprisingly the topic was the controversial  choice of typeface by IKEA the global furniture brand. To be more specific it was their recent switch from the traditional print fonts of Futura and Century Schoolbook to Verdana which was designed primarily for screen use.

Although this might seem a rather esoteric topic for a show about the Internet, both Leo and Amber have experience of designing websites. And of course they spend their lives using and reviewing newly designed sites and web based services like Twitter. Consequently they are well aware of the importance of screen design and the impact the choice of typeface has on this.

For myself, ever since being volunteered to create and edit a staff newsletter way back in 1992, in the early days of desk-top-publishing, I have been interested in the impact of type styles and fonts on readers.

My email to net@night was pointing to a fascinating discussion on the BBC arts program Front Row about the implications on the IKEA brand of their change of typeface.

SLA Europe event – The Google-isation of [Re]search

I’m just back from one of the most popular events I can remember in my many years membership of SLA Europe. I’m not sure if it was the catchy title, the interesting speakers or the recent sad closure of the City Information Group that resulted in nearly 100 information professionals gathering in the Balls Brothers rooms at Minster Court this evening.

Kathy Jacobs the Library and Information Manager at Pinsent Masons,  Professor David Nicholas Director of the Department of Information Studies at University College London and Professor Roger James Director of Information Services at University of Westminster talked about how Google is influencing our research behaviours, the challenges this brings to information professionals, as well as the opportunities new search technologies offer.

I should point out that as a rather hastily appointed Chair for the event, my view of the evening might be somewhat skewed. For a more balanced view from the audience I recommend you check out the Organising Chaos blog review. Melanie Goody has also written a short review on the TFPL blog. Sara at Uncooked Data has a more in depth review which I recommend reading.

http://www.ucl.ac.uk/infostudies/images/dave_n.jpg

Dave Nicholas was as controversial as I remember from way back when he was my lecturer at North London Poly (as it was then). He concentrated on the ‘D’ words of dis-intermediation and de-coupling caused by the Internet in general and Google in particular. He pointed out how we as information professionals can’t see what is going on in the digital space. Which has led him to monitor how researchers behave in cyber-space. His evidence shows that consumers want to dive in and out quickly, snatching bits of information. They want everything short and bite sized, preferring abstracts to full content. They scan web pages vertically, zooming past headings and sub-headings, instead of reading horizontally taking in the full text of every paragraph.

One of his most memorable points (which I have only just remembered four days later) was the views of consumers of a health information screen located in a Tesco branch. People seemed to assume that the information came from Tesco and were happy with that trusted brand as a source. However, when informed the content was actually coming from the National Health Service their confidence plummeted. As David put it, Tesco don’t make mistakes, wherease the NHS regularly lets its customers die.

Kathy Jacob reported on her real life experience of going from a meeting with a new manager who wanted to know why they needed a research library when ‘everything could be found with a Google search’, to building a federated search tool for her current firm. The lessons learnt were that the new system must have an equivalent usability, design and speed to Google in order for staff to even try it out. Kathy had the advantage of working in the legal sector, which enabled her to scare researchers with horror stories of cases which had collapsed due to relying on Google searches. In some cases the cost to the law firms involved and subsequent negative impact on the careers of the lawyers concerned were high.

Roger James

Roger James began his session by asking the audience some provocative questions such as ‘who does the work for Google’? And ‘what is the next big search technology coming down the line’. The answer in both cases is ‘we are’. Every time we click on a link in Google we help them refine their search capability. He wanted to know how many members of the audience were applying this approach in their workplace. Or were they still relying on the old fashioned concepts of surveying their customers? His view was that unless we all join the Google ‘arms race’ we are doomed.

The speakers were followed up with a lively question and answer session from the audience. Which was followed by some intensive networking aided by tasty food and wine sponsored by EBSCO Information Services.

(which Sara at Uncooked Data also picked up on – incidentally I’d highly recommend reading her summary of Wednesday’s event, it’s a lot more considered than mine!

StartupTube – A ‘YouTube’ for small business help

They say imitation is the sincerest form of flattery, and given the spectacular success of YouTube since its launch in February 2005, it is not surprising to see lots of look (and sound) alike sites.

This time it is the organisers of the very successful Business Startup Show, who have recently launched  Startup Tube ,which links to the Startup Community founded by Katie Moore.

My colleague Fran Taylor has been working to develop a Business & IP Centre channel on the site – which has a selection of our Inspiring Entrepreneurs videos on it. Ironically these videos were originally posted onto YouTube itself.