Are you a Chicken Entrepreneur?

 

Auntie P - http://www.flickr.com/photos/auntiep/

 

Once again EnterQuest have come up with a great angle on business start-up.

Although many business start-ups come from enforced redundancies or a choice to start afresh, the more cautious approach of starting with just a toe in the water is becoming increasingly popular.

I don’t think Chicken Entrepreneur is a particularly flattering name, for what can be the most sensible way to start a business, and one recommended by Jason Fried and David Hansson in Reworking, which I reviewed in  A radical Reworking of business.

Chicken entrepreneurship

No, we’re not referring to the number of people taking up KFC franchises, or householders keeping poultry and selling the eggs.

We’re talking about people who start up a business but are too ‘chicken’ to give up their current employment. They’re being entrepreneurial because they have a reasonably firm idea or vision for their little venture, but are afraid to risk everything by going the whole hog and quitting work completely, not for a while anyway.

These are ‘spare-time’ start ups and side-businesses, and are very often second, third or even fourth-income enterprises whose objective is simply to make ends meet and pay the bills.

And there are a heck of a lot of people doing this.

(article continues with comments)

How to become a cutting-edge retailer

Last week I attending an absolutely fascinating workshop on future trends in retailing.

Cate Trotter the founder and Head of Trends at Insider Trends was the speaker, and had an impressive knowledge of the key issues affecting on-line and off-line retail business.

Here are my notes from the information packed two hour session:

What are the main trends that will affect retailers over next two to five years?

Why?
Trends are like ocean tides an cannot be controlled, but if you recognise them you can ride them to success.

Who?
There is now a more sophisticated and more connected customer base than ever before.

Segmentation for individuals – more tailored products and stores

Examples:
* Alton Towers’ Sleepover Suite (sponsored by Superdrug) for teenage girls
* Blends for Friends – an online tailored tea store – unique flavours and labels
* Elemis Skinlab – technology to assess skin leading to tailored products

Co-creation such as product modification.

Examples:
* Nokia phone covers – an early example
* Nike iD range of shoes (choose from 60 shoes and select design of each element) – not a new service, but sales up 20% in last year
* Zazzle – uploaded designs printed on thousands of different products – recent sales surge
* Chocri.co.uk and Chocomize.com

Concept development and product development

Examples:
* BMW – asking for ideas for new cars with online voting for favourites
* Denham – store designed around what the customer wants

Use SurveyMonkey – to find out what your customers want, or how about a coffee morning discussion. Much more than just a focus group asking for opinions.

Changing family structure leads to convenience trend

–          more singles than married in the UK by 2020
–          more single person households in the UK – impacts how people shop – from weekly shop to convenience shopping.  Growth from 19bn 2000 to 41bn 2015
–          Asda have bough Netto
–          Easier payment – Visa PayWave system
–          Debenhams – mini-wok is most popular item
–          Dinner for one packages
–          Waitrose – small stores with fresh food, warm bread, deli
–          Reprise of the milkman – milkandmore.co.uk – findmeamilkman.net

What?

Two types of retail – Online vs Offline

Online
–          strong advantages
–          price and value
–          convenience – to your door

Offline
–          needs to compete with online success by expanding on…
–          experience
–          relationships

Don’t get caught in the middle – if you are on the high street, don’t try and compete on price or you will fail

Online Retail
–          Moving onto portable devices and digital television
–          Growing at 20% a year – more people online – more confidence shopping online
–          Brand loyalty reducing online – one click away from a competitor + price comparison engines
–          Small business shouldn’t not be drawn into price competition – e.g. with Amazon
–          Make shopping easier for your customers – one click shopping – PayPal – clickandbuy.com and buxter.com (for Facebook shopping).
–          Move to ‘right first time’ e.g. Levis curve fit
–          Problem of home delivery – 10% of deliveries fail first time
–          Example of collectplus.com can deliver to home or to a local store (later hours than local Post Office). Makes returns easy with label and convenience store, with post paid if wanted.

The more unique your business the more loyalty you will get from your customers.

Examples:
–          Trunkclub.com online personal shopper who makes a commission on clothes bought.
–          Plan B Salon – Skype interviewing
–          Tissot.ch/reality – create a paper watch which generates facsimile of their designs.

Tissot.ch/reality

–          Neuvomonde.com – watches on your wrist
–          Supermarketsarah.com – Portobello Road market in her house – a new photo each week. Also collaborates with designers

Growth of mobile retailing
–          Expected to double in next four years, but is still a tiny fraction of sales
–          Will use phones to find out about products so website must include phone capability
–          Phone apps will grow, but might be out of the reach of small business.

Offline Retail

Examples:
–          Abercrombie and Fitch – more of an experience than shopping – all five sense are covered – loud music – A&F scents –
–          The Brand Showroom – e.g. Disney Stores – putting the experience before the product
–          J Crew (share of life retailing) – a range of products for a particular segment of the market / customer
–          Monocle Stores – London, New York, Tokyo, Zurich – sell their magazine plus accessories for readers of the mag
–          Mellow Johnny’s in Texas – bicycles, café and related
–          Lomography Gallery, London – retail and support services

Lomography Gallery London

Competition now comes from other experiences instead of other retailers

e.g. kids, shopping, theme parks

ROBO shopping – Research Offline – Buy Online

Maximise sales by
–          selling closer to the time of need – rollasole.co.uk
–          selling closer to time of consumption
–          exclusives
–          charge for stocking goods – ladenshowroom.co.uk in the East End
–          own label products – e.g. Apple – use stores to promote products – don’t mind if customers buy online
–          Own label – houseoffrasser.co.uk – Dyson have tried a pop-up store

Where?

13% of stores are now empty – lower rate in the South East

Increasing demand for accessible / high street stores

People losing trust in big name brands – moving to local stores and farmer’s markets

Authenticity and localness – you don’t want to be located in a mall

Choose you neighbours carefully – think about pairing up with a like minded business.

Example of A Gold (UK produce) and Verde’s (European produce) in Brushfield street in Spitalfields.

Attention spans on the web are shortening over time.

Store payback time 5-7 years on average

Example wesc.com – using trolleys to keep store fresh

Amorepacific.com use projected displays in store – others use LCD displays

Liberty change signage fonts and colours

Could use posters

Fast moving stock – Zara has 11,000 new products a year

Temporary retail spaces – pop-up-stores – now hitting the mainstream

Toys R Us open up 200 pop-up-stores for seasonal sales

The Secret Restaurant and now The Secret Market (food fair) – marmitelover.blogspot.com

Retail trucks – Adidas pop-up truck – can use Twitter to announce where you are

New mobile app and widget to take credit card payments – squareup.com – 3% charge

How? (including marketing)

Less brand loyalty than in the past

Customers more inclined to listen to each other than conventional advertising

Haulvideos.net – people buy goods and post comments online – leads to discussion

High satisfaction leads to word of mouth and social media

So concentrate on quality delivery rather than low price

Happy customer vs unhappy customer – £600 vs -£400 – Research by a mobile phone company

Nudging customers to promote your products or services

Example:

Shopkick.com - customers get points for registering in store

Foursquare.com  and gowalla.com – social media element
–          Be interesting – sketch.uk.com
–          Tell stories – your customer might want to share – hubbards.co.nz newsletter in every pack
–          Educate customers – Editions de Parfums Frederic Malle – sealed chambers
Apple store free workshops
–          Make business more interactive – made.com – furniture designed by members of the public with votes to decide
–          4food.com in New York, customers design their own burgers online and save recipe, with 25cents for each one sold
–          Swipely.com – records purchases and shares online
–          Uniqlo’s Lucky Line for every 26th customer who joined the line – massive social media coverage

Conclusion

Growth rates predicted for next 18 months

Offline 1% – existing £263bn

Online 39% – existing £11bn

The future is customer centric so think P2P Retail – human interactions

–          Be human!

–          Celebrate your smallness

–          Who is your service going to be tailored to?

–          What do they like?

–          How will you adapt to them?

–          How will they change and how will you move with them.

–          Be authentic – with innovations which will benefit your customers – connect with your local community

–          Be conversational – put the relationship before the sale

–          Finding out  what your customers think and how to trigger them to promote you.

On a personal note I would strongly recommend signing up to the Springwise newsletter and looking at the Trendwatching website.

Drink Shop & Do – a new kind of consumer experience

Many thanks to a colleague for recommending this newly opened venue, located just around the corner from my office. I popped over last week for a nose around and ended up buying lunch and having a long chat with co-founder Kristie.

She explained how the idea for Drink Shop & Do came from wanting a place like this for Kristie and Coralie and their friends. As with so many entrepreneurs when confronted with the frustration of the lack of a product or service, the light-bulb went on in their heads and they saw a business opportunity.

The potential they spotted was for a destination for what I would describe as maturing mid-twenties young people. Those who have become bored by the late nights, heavy-drinking and loud music –  nightclub lifestyle. As the father of a 20 year old young woman, I am very much looking forward to the time she reaches this calmer stage of life.

Kristie and Coralie have chosen a beautifully light and airy building, which was a Victorian bathhouse in a former life. This is a delightfully surprising find, located close to what was previously one of the grottier part of Kings Cross.

The founders can explain their thinking better than I can:

We are Kristie and Coralie. We met 13 years ago on our first day of secondary school and have been friends ever since. About a year ago we discussed what would really make us happy…

Kristie hoped for a place where tea was served in beautiful teapots, cakes were sticky, and where if she felt like it she could play a game of scrabble!

Coralie wished for all of those things too, but she also wanted to be able to display local designers crafts and products so that people coming into the shop had the chance to see not only pieces of art but handmade designs that they could buy there and then to take home.

We wanted to create a fantastical looking place, that was open to the community where everyone could feel free to come and make crafty things at any time of the day, and perhaps drink a delicious cocktail at the same time!

After having been open for only eight weeks they are still on a steep learning curve, and suffering from the traditional startup’s lack of sleep. They have a long to do list they are starting to work through, including putting a location map on their website and starting a blog. Although they do have a presence on Facebook with over 500 friends. And have had some excellent reviews from bloggers (Drink, Shop and Do Reviewhandnamade)

More importantly, they are both relishing the experience of developing a unique service.

It was interesting to hear the positive impact of their idea to make everything in the shop for sale. On a slow day recently for food and drinks sales, a customer wandered in and ended up buying a £600 sofa, which made for a good day’s income overall.

I like the way they are having fun with what they do. Kristie explained how she had always wanted to run a traditional sweetshop as a child (in common with many), and had created something of a mini sweet emporium in her bedroom at home. Needless to say the opening of Drink Shop & Do gave her the opportunity to fulfil this dream, with a corner of the building dedicated to Flying Saucers and the like.

On a final note I want to say how delicious the Salmon, Dill & Creme Fraiche tart  I bought was, and to wish Kristie and Coralie the best of luck with their innovative  venture.

Update 12 October
Great to see an excellent article on the shop in last night’s Evening Standard.


Electronic Christmas greetings card images from Rachel Piper

Although I am in daily in contact with existing and aspiring entrepreneurs, and hopefully have helped in some small way on to success, I wasn’t aware of inspiring a new venture until today.

Some time ago I wrote a post about Rachel Piper a librarian and an amazing nature photographer, and her brave decision to blog about her experience of living with Obsessive–compulsive disorder (To Blog or not to Blog? That is the question).

I asked her permission to use one of her amazing winter photos in an electronic Season’s Greetings card. And in exchange offered to give a sum of money to charity.

This has inspired Rachel to create a Christmas 2010 web page for electronic Christmas greetings, encouraging people who use the images to donate to either their own charity, or to one Rachel’s choices.

Christmas 2010

Please feel free to use any of the following photographs for your electronic Christmas greetings. They can be saved by right-clicking on an image.

A voluntary donation to one of the charities below would be very much appreciated, although it is not essential.

If you are able to give (or if you prefer to donate to your own favourite charity), don’t forget to tell your family and friends who their Christmas greeting has helped.

Please remember that gift aid can be claimed for freewill gifts.

Keech Hospice Care for Children supports families from across Bedfordshire, Hertfordshire and Milton Keynes with a child or young person diagnosed with a life-limiting condition. Its staff offers medical and social care, emotional support and friendship to the whole family, throughout the child’s illness and after their death, for as long as it is needed. This care is available in-house at the charity’s bright and comfortable children’s hospice near Luton, or via their community nursing team at the family home. Their aim is to help families make the most of the precious time they have left with their child. While many of the children will have only a short life, they all still have plenty of living to do.
To donate please visit www.justgiving.com/rachel-piper2

The World Land Trust works to preserve the world’s most biologically important and threatened lands, and has helped purchase and protect over 400,000 acres of habitats rich in wildlife. In many of their project areas a donation of £50 is enough to save one acre of rainforest, and the many trees and endangered species that live there. Remember, we can only take beautiful photographs if we look after our beautiful world.
To donate please visit www.justgiving.com/rachel-piper

Thank you for your donation; I hope you enjoy the photographs.

Rachel

Ingenious Britons: Personal journeys in invention and design

Last night’s Inspiring Entrepreneurs featured successful inventors and was organised in conjunction with our wonderful Inventing the 21st Century exhibition.

Our five speakers gave us their very different stories, but with common themes and lessons learnt.

Natalie Ellis, inventor of the Road Refresher non-spill dog travel bowl.

Natalie Tried for many years to get into the pet market. She came to The British Library about eight years ago and immersed herself in our market research reports and pet related industry  information. This gave her the knowledge to understand the market and be able to sell effectively to supermarkets like Sainsbury’s.

This is a message I repeat to all of my clients in advice sessions. If your background is not from the sector you plan to launch your product or service, you must first gain in-depth industry knowledge by reading relevant publications, and even gaining some work experience where possible.

The idea for Road Refresher came from nearly being arrested by the police, for trying to let her dog drink water while driving her car. Natalie built a very basic prototype in her kitchen in the evenings while waiting for her daughter’s dinner to cook. As is almost always the case, her initial prototype didn’t work.

She displayed her final product at a trade show and generated interest there. This encouraged her to enter a women’s invention awards competition, where she won three awards, which led to BBC news coverage. Next came the fateful invite to appear on Dragons Den. Apparently the unusual chairs the Dragons sit in, make them look small and insignificant, which inspired (misplaced) confidence in Natalie. As anyone who has seen the clip will know, the experience turned out to be awful, with personal attacks from the Dragons due to Natalie’s lack of knowledge of the size of her market.

James Caan’s reaction to her plan to take the bowl to America, was to warn Natalie that America was the graveyard of British business. All successful inventors and entrepreneurs have ‘bounce back ability’, and so a few days later when she had stopped crying, and realised she believed in her product, she decided to ignore the Dragon’s advice.

She flew to America and took a stand at a trade show, and had initial difficulties selling the product, but by the time the Dragons Den show appeared on television, it had become the fastest selling dog bowl in America on Amazon.com.

Q&A

Q. Did anyone offer to licence the product?

A. She was offered a 3% licence and turned it down. The moulds are made in China, but by a company recommended by a personal contact.

Q. How to present your product to potential buyers?

A. Natalie demonstrates her product by waving a full bowl in front of potential buyers faces, and watches their reaction when no water spills onto them.

Mike Spindle, inventor of the revolutionary Trekinetic Wheelchair

Mike has a Formula 1 racing car background, but despite a lack of knowledge of the wheelchair sector or disability background he developed all aspects of the Trekinetic. He said the key is noticing the problem, and the poor current solutions in the market to address it. He thinks his lack of industry knowledge and decision not to review existing solutions or patents helped him find a truly  innovative solution.

The initial trigger was seeing a trendily dressed young man stuck in a terribly old fashioned wheelchair, painted purple in a failed attempt to jazz it up.

Mike’s advice was first check existing solutions in the market place. Then sketchyou’re your solution, and build at prototype or test concepts using Meccano. Concentrate on function first, looks come second. Ultimately the product must sell itself. A big marketing budget will only take a mediocre product so far.

Don’t spend a fortune on prototypes, you can do a lot with MDF. Try and keep what you are doing as private and secret as possible.

Ask yourself if anyone will buy it. Mike gave the example of collapsible paper basket invention. Ingenious, but not ultimately not that useful.

Can you patent your idea? Use non disclosure agreements (NDA’s) to test out invention. They found a set of wheelchair users and gave them a questionnaire to fill out.

Beware of patent agents as their time is so expensive, and they want to write your application straight away, before searching the databases to see if you qualify.

You only have one chance to get it right, so make use of help from Business & IP Centre  and the UK IPO.

If you believe in your idea, don’t give up – make it happen.

Mike’s crunch point was when he discovered the chair wouldn’t run in a straight line. It took a year to fix, but is now the best on the market and can be used one handed wheelchair occupants.

The wheelchair took six years of his life, but was worth it, and now the demand is greater than they can produce.

The key is to find customers that love your product and competitors who can’t copy it.

Michael Pritchard, inventor of the Lifesaver bottle

Michael started off by agreeing with the Natalie and Mike that it does feel very lonely at times when you are inventing.

He told us the story by the Lifesaver, which came about because he got angry during Boxing Day 2005 watching images of the Tsunami on television. People were dying due to a lack of clean water, so he decided to do something about it. But as is so often the way, work and life took over, and he didn’t pursue the idea. Then came hurricane Katrina, and the same problems again with lack of drinking water. He was appalled that it took five days to get water to the thousands of people stranded in the Superdome in New Orleans.

Needed a solution that did not require chemicals or power.

Michael then gave a very polished demonstration of the Lifesaver bottle, using very murky and smelly water from the bottom of his pond.

He talked passionately about his recent visit to Pakistan and used his own photos to show the extent of the flooding and its impact on the people there.

He said how great it felt to realise that giving them a Lifesaver jerry can took the place of a dependency on a regular supply of bottled water.

His motivation was a vision of his gravestone with nothing written on it. Also his wife told him to go for it.

Q. You on the stage tonight are the lucky ones.

A. Michael disagreed, the invention must meet and unmet need, but must also be commercial.

Jim Shaikh, the inventor of  Yoomi, self heating baby bottle

Jim was the father of a three and half month weight premature baby. Jim’s job was to feed the baby at night, but kept getting the temperature wrong. Ended up with crying baby and crying wife upstairs.

It took a year to develop the concept, a bit like a combi-boiler and a gel-pack hand warmer, re-packaged into the top of a baby feeding bottle.

It has taken six years from original idea to get into Boots and soon into Europe.

Marketing tag line ‘Inspired by Mum, Designed by Dad’.

Wants to build a brand as it is more valuable than individual products.

Jim learnt about IP in the Business & IP Centre, and raised £140,000 from Angel investors. He made the very important point that a patent is an asset that helps convince investors of value of product.

It took a year to get funding for the product.

Prototyping is expensive. Jim used it to prove to investors that his product was a worthwhile investment. Took 3-4 prototypes to get the product right.

You need a support network to help you out.

You will hit low points, but part of being an entrepreneur is being able to deal with problems.

You need to be aware that competitors will respond, in Jim’s case with price cuts. How will you respond back? Do you have the flexibility?

Mark Sheahan, the Business & IP Centre’s Inventor in Residence

Mark used his immense experience of inventing and advising inventors to come up with a list of Do’s and Don’ts of inventing:

Keep your idea secret

Has to be better and or cheaper than the rest of the market

Have a professional patent search done

Review the prior-art, and carry on searching

Do your market research – players, size, prices

Is the market I am going into worth the time money and effort

Can you make the invention, and for the right price?

Look at how you can add value with your product

What is your USP? Why kill one rat when you can kill a hundred?

Helps to be optimistic

WIT – Whatever It Takes

Your enthusiasm will become infectious

Has to become the most important thing in your life

You need to become good at business

Understand the role of IP and patents

Secrets have a role to play

Don’t write your own patent – it is a false economy

Avoid sharks – not just the rogue Patent Promotion Agents

Listen to your gut feelings when dealing with people

Take on a business mentor with a couple of percentage of your business.

Create a SWAT analysis

Choose the right business model – draw up a partnership agreement

Don’t expect money from banks or government grants.

Make yourself investable – develop your marketing line

Understand contracts and letter writing

Get good at negotiating

Be realistic about the time scales – 15 years in the case of Dyson

Experience is rewarding even if you fail

Have fun with it

Questions

Q. When should one extend a British patent to a wider market?

A. Jim S – A difficult question as it is expensive to go wider. Need to think about where your market will be. Babies are born across the world. Strategy was to nationalise their patents in their biggest markets (USA and Europe).

Michael P – Find out where your competitors are manufacturing and patent there.

Q. How can you use a patent as collateral?

A. Jim S – I put in my patent into the business in exchange for investors money.

Q. Why not licence your product?

A. Mark S – I prefer to licence my technologies.

A. Michael P – Increase the value, decrease the risk by outsourcing the manufacture, but keeping control of selling and marketing of product as it is so new in the market. Wanted to build the value first.

Q. How did you foster partnerships and collaboration to get your invention market?

A. Natalie E – all self done

A. Jim S – used friends and family as focus groups, but using NDA’ and CDA’s. Balance between protecting what you have but getting valuable feedback from potential customers.

Q. The difference between being an inventor and an entrepreneur.

A. Natalie E – work to your strengths – go to trade shows to find the right

A. Mark S – licensing is a quicker and cheaper route

A. Michael P – get product into market as early as possible – don’t show a picture, have a prototype

A. Mike S – if you are going to licence your invention, make sure you get a serious amount of money up front to ensure they are committed.

Smarta’s checklist for How to start a business

How to start a business: a checklist Today seems to be the day for checklists. First there was Jot-it, a wonderful way to help remember what to buy when out shopping. Now we have a checklist for How to start a business from Smarta.

They now have so much useful information on their website that the list below is full of links to their own pages. Which reminds me of their gallery of 500+ business plans sourced from Business Plan Pro.

It must qualify as the ultimate to-do list for starting up a business.

tick 2 What kind of business should I start?

There are loads of options out there for all of you who want to become self-employed. Click on the links below to explore each.

  1. Start a part-time business.
  2. Your own business idea – a completely new product or service. Read up on idea protection if you’re following this path.
  3. Start a franchise.
  4. Buy a business.
  5. Buy a license to sell an existing product.
  6. Do you want to start alone or would it be better to find a business partner?

tick 2 How do I research my business idea?

  1. Is your idea viable? You need to do a rough working of your costs versus the money you can make from sales. How much will people pay for your product? Use this guide for more info and ask people who will give you an honest opinion.
  2. Is there demand for your business? This will take more time. You need to do market research and work out who your target customers will be.
  3. Can you afford to start the business you have in mind or find the money to do it?
  4. Research your competition.
  5. Find at least three unique selling points (USPs). If you can’t, think of a new business idea, because you won’t be able to lure customers away from your already-established competition. This feature will help you determine USPs.
  6. Do some preliminary research into suppliers and distributors – a bit of Googling, a few casual phonecalls to potential suppliers, and ask other businesses in your sector – so you know how easy it is to get the materials and products you need and how much those items will cost.
  7. Find out what price people will pay for your product and what your business model will be. Do market research and use this advice section.
  8. Try making a few sales if you can via eBay or however you can – just a bit of testing to see how the market responds. Follow up on other ways to test your market.

tick 2 Writing a business plan

Writing a business plan might seem like a long and boring task, but it forces you to think about your idea rigorously, highlights potential show-stopping problems and makes you take a hard look at how much money you’re going to need. Use our 500+ free business plan templates for guidance.

  1. Read our advice on business plans.
  2. Decide where your business will be based – start at home if you can (here’s why). If you need commercial premises, look at this advice section and research property prices in your area to include an approximate cost in your budget. Factor in business rates and utility bills.
  3. Write your business plan.
  4. Some details will need to be updated as you complete the next few steps – or you might need to complete the next few steps before finishing your business plan. That’s fine – a business plan should be a live document, updated regularly.
  5. Once you’ve done your business plan, make a project plan what you need to achieve by which (target) dates to get you through the next steps. This is an absolute must!

tick 2 How can I finance my business?

  1. Work out what savings, income and solutions like remortgages you can use to finance your business. Warning: do not put all your eggs in this one basket. Five in six businesses fail in their first year – we don’t want to be pessimistic, but we also don’t want you to end up homeless if this doesn’t work out.
  2. Read our section on business finance to look at all the options available to you.
  3. Talk to an accountant. Here’s advice on how to find one.
  4. Talk to your bank manager, business plan in hand, to find out what kind of loan you will be able to access. Make it clear you’re still pre-start-up and just doing research at this stage. Watch this video for advice on what the banks are looking for. Watch this video on the EFG to see if you’re eligible for that too.
  5. Look into which small business grants you might be eligible for – you can start by searching our grants database.
  6. Redraft your business plan according to the finance you have available.

tick 2 Prepare: business training, skills and support

  1. Read our advice section on business skills and training.
  2. Start reading business books relevant to your sector to get a good feel for how it operates and how you should enter the market.
  3. Do any courses or training you think you need.
  4. Join relevant networks and find a mentor if you can. Look at our advice on networking and mentoring to find out more.

tick 2 Getting the right people on board

  1. Find an accountant if you haven’t already.
  2. Assess your skills set and start thinking about what other help you will need. Bring in a business partner if needed and talk to people or businesses you will need to outsource to. Warning: don’t start employing people until you really, really need to. You need to keep costs as low as possible. If you definitely need employees, check out this advice section.
  3. Make sure you have the support of family and friends. You’ll need it.
  4. Join start-up networking groups, the Smarta community and look into business mentors.

tick 2 Naming my business

  1. Read up on branding and advice on choosing business names to start thinking about the perception a business name creates.
  2. Brainstorm a whole heap of possible names and pick out 10 – 20 favourites.
  3. Google your names to see if anyone else has them.
  4. Search Companies House to see if the name is available.
  5. Check no one has the web address (or addresses) you’d want if you started up with that name. If you’re sure about the name, buy the domain for it now.

tick 2 Registering my business

  1. Work out which structure is right for you with this advice section.
  2. Contact HMRC to tell them you’re becoming self-employed and to get the right business starter pack for you.
  3. If you’re going to be a company, you need to register with Companies House. You can register your company with Companies House on Smarta – we simplify the process to save you time and hassle.

tick 2 Setting up shop

  1. Set up your home office (this feature tells you what you need and how to get it on the cheap), or…
  2. Find your premises and negotiate your lease.
  3. Open a business bank account (click the link to do this with our partners RBS or NatWest here on Smarta) if you haven’t done so already, and apply for a business loan if you need one. And read this feature if you get rejected first time for a loan.
  4. Sort out your IT and equipment, furniture, business mobile and phone lines. Handy hint: rent stuff rather than buying it.
  5. Order business stationery (though make sure you have secured your domain name first – see the section below).

tick 2 Set up a website

  1. Read our advice on business websites.
  2. Buy relevant domains for your new business name.
  3. Either build your website yourself or get a designer to, following these guidelines.
  4. Read our feature on what you should pay for a website.
  5. Optimise your website for SEO following the advice in this section.
  6. Read up on the data protection act if you’re going to be collecting data from your website.

tick 2 Getting suppliers and distributors on board

This stage might come earlier in the process, depending on the type of business you’re starting.

  1. Read our advice section on business suppliers and distributors and logistics – or import and export, if that applies.
  2. Read our guide on choosing a supplier.
  3. Set up relationships with main suppliers and distributors, but also keep a list of back-up ones in case something goes wrong.
  4. Get credit from as many suppliers as possible to cut costs. Read this case study if you struggle with getting credit.
  5. Road-test your supply chains and distribution processes with small batches of product first, to make sure everything is working.
  6. Talk to suppliers and distributors about their capacity to scale up if you plan to grow quickly.

tick 2 Get the nitty-gritty right

  1. Get legal advice.
  2. Get business insurance.
  3. Push through any patents or other IP needed.
  4. Find out about what business rates (on premises) and taxes you need to deal with.
  5. Find out what regulations and restrictions you might face, and any licenses you need to obtain before you can start trading. Talk to your local council to find out.
  6. Find out about health and safety regulations.
  7. Read up on VAT to find out if you need to register for it.

tick 2 Almost ready to start selling

  1. Read these guides on sales.
  2. Work out your pricing strategies.
  3. Learn about advertising and marketing, PR and social media and plan your strategies.
  4. Have your books set up and know who will manage them. Crucial note: you need to be able to understand them even if an accountant is doing most of the work. Check out our advice sections on money management and bookkeeping for help.
  5. Network like crazy to tell people about your business!

tick 2 Start selling

Congratulations – you’re in business!

JOT-it down as another success story for the Business & IP Centre

It is quite a special feeling when one of our clients from our Business & IP information clinics successfully brings their product or service to market.

In this case, Bob Bhatti had a meeting with my colleague Jeremy O’Hare, way back in November 2008. And he and his business partner Scott Lindsay have pursued their vision since that time, attending a range of our workshops and seminars. They also had an Ask the Expert session with our Inventor in Residence Mark Sheahan. And our commercial Research Service ran patent prior art and trademark searches to help in protecting the intellectual property of the product.

According to the Jot-it Facebook Page, they have just finished exhibiting at the London Gift Fair and are building up a very healthy order book.

Yet again I am amazed that such a simple idea has not been seen before and wish Bob and Scott the best in their exciting business adventure.

What is JOT-it™

JOT-it™ is a handheld product providing maximum writing area on a standard A7 size recycled, pre-printed note pad. It is accompanied with a recycled mini pencil, a pound trolley token to release the shopping trolley from the trolley loan mechanism, has an embedded magnet on the rear for typical fridge attachment and an integrated clip on the rear to clamp the complete device to the shopping trolley handle bar.  This feature also incorporates a high friction rubber pad to provide a robust attachment with minimum effort. All these supplementary items have moulded-in clips on the main body to keep everything organised and together.

With JOT-it™, individuals can generate a shopping list over the course of the week on the notepad using the mini pencil. This notepad is pre-printed with a checklist of the most popular grocery items whilst still leaving a generous amount of space to add additional items. When the user is ready to visit the supermarket, they can take the JOT-it™ along with them.

Once at the supermarket, the user faces another issue of finding a one pound coin to insert into the shopping trolley loan mechanism. The JOT-it™ provides a pound coin widget with a unique thumb grip feature allowing the user to grip the widget securely and remove it successfully each time. It is often found that coins once inserted are not easily retractable due to the minimum grip available.

The JOT-it™ can next be clipped to the shopping trolley handle bar and rotated accordingly to provide a good reading angle. There are no limitations to this adjustment. Again, the mini pencil ( which also has a holder on the front of the unit) can be used to mark off items if the user wishes to and once this shopping trip is complete, the user can dispose of the used leaf and start a new one for the next trip.


FAQs when considering the correct legal form for your business

Legal Clarity Logo I have previously blogged on how to Get Legal Clarity on what type of company you should form, and now James Quinn has kindly sent in a list of ten frequently asked questions (FAQs), when customers are setting up in business.

FAQs when considering the correct legal form for your business:

1.    Do I need to register a sole trader business and its name?
No, if you decide to establish as a sole trader then there is no requirement to register your business to bring it into existence, just start trading (the equivalent for companies is registration at Companies House).  However, you must inform HM Revenue & Customs of your self-employed status (information on the pros and cons of setting-up as a sole trader).

2.    How much does it cost?
The legal expenses involved in setting up a company are great – the cost of forming a standard limited company is low and the ongoing compliance costs are usually negligible.  The single largest expense of operating a company is accountants fees – companies are required to file accounts annually with Companies House.  Although technically you could prepare these accounts yourself, it would be inadvisable.

3.    Can I use my home address as the registered office of my company?
Yes, although this means that your home address will appear on the public register.

4.    Do I need more than one person to form a company?
No, you only need one person. Private limited companies can be formed with one director and one shareholder (who can be the same person).

5.    Will running my business as a sole trader gives me more flexibility?
Whilst it may be true that operating as a sole trader allows you to run your business more informally, that does not always equate to flexibility.  For example, operating as a company certainly allows you a great deal more flexibility when it comes to seeking investment or on the sale of your business.

6.   Does a company require a secretary?
No, since 8 April 2008 private limited companies no longer require a secretary (unless, exceptionally, their Articles of Association state otherwise).

7.    Do directors and shareholders have the same role?
This is not the case.  Directors are responsible for the ‘day to day’ running of the company; and shareholders ‘own’ the company and are primarily involved in major decisions concerning the company’s structure and constitution.  The directors and shareholders in smaller companies are often the same people, but it is important to remember that they have different roles and responsibilities depending on whether they are acting as a director or shareholder in relation to a particular decision.

8.    Is there a lot of paperwork associated with a company?
There is some additional paperwork compared to a sole trader business, such as filing an annual return and accounts (although all businesses should keep accounting records in any event).  A company also has to keep Company Registers of shareholders, directors, directors residential addresses, secretaries (if you have one) and charges but these are usually provided on formation and only require updating if there is a relevant change – for example if a director resigns.

9.    Do I need a Shareholders’ Agreement?
No, you are not legally obliged to enter into a shareholders’ agreement when forming a company.  However many businesses with more than one shareholder choose to do so in order to protect their investment in the company and to help resolve any disputes which may arise (Legal Clarity have published a free guide on shareholders agreements).

10.    Do I have to publicly disclose each director’s residential address?
No, since October 2009 directors, shareholders and other officers of the company may provide a ‘service address’ for the public register in place of their residential address.

You can get additional guidance from the Legal Clarity website:
What type of company?
A gentle introduction to private limited companies
Obligations after formation

Understanding the value of your intellectual property – one day event

An almost universal issue for both start-up and existing businesses who we see in the Business & IP Centre, is their lack of awareness and understanding of the value of their intellectual property (IP).

Whatever your business, you will almost certainly have more assets than you know of. What about your name and  logo, your brand, maybe even the design of your products. Having a proper understanding of your IP means you can make it work for you as your business grows.

So my colleague Clare Harris has created a one day event designed to give practical advice on commercialising, financing and selling your IP.

Speakers range from legal experts to successful inventors, with a key note speech from Julie Meyer.

Julie is the Founder and Chief Executive of Ariadne Capital, an investment company which backs entrepreneurs.  Ariadne’s recent successes include Espotting [now MIVA], Kashya [sold to EMC], and Skype [sold to Ebay].  Before founding Ariadne, Julie founded First Tuesday, the leading network of entrepreneurs.   Julie is a World Economic Forum Global Leader for Tomorrow, an Ernst and Young Entrepreneur of the Year and a BBC ‘Dragon’.

The day will be chaired by Real Business magazine editor and business guru Matthew Rock.

Programme:
Patents, Trademarks, Copyright – What IP strategy should you adopt? – Robert Pocknell, Keystone Law

IP support services offered without charge by the British Library – British Library

IP support services offered by the Intellectual Property Office (IPO) – IPO

From invention to commercial success; a case study – Jim Shaikh inventor of the award-winning Yoomi bottle

Lunch
Selling IP to big business – Michael Addison, Proctor & Gamble

IP and investment – Julie Meyer, Ariadne Capital and BBC ‘Dragon’

Panel discussion, chaired by Real Business Editor, Matthew Rock

Our new free Inventing guide is out

As part of our Inventing the 21st Century Exhibition we have produced a free Inventing pdf guide which is now available on our website.

The guide summarises the key stages of taking an invention to market, and contains a handpicked list of websites, organisations and resources that will help you find what you need to know, and fast.

My colleagues have gone to a lot of trouble to find useful sources as well as explain some aspects of Intellectual Property (IP) in plain English (which is easier said than done).

Is your invention original?
It is important to search to see if anyone has already published or used a similar invention to your own, as this may mean that you cannot protect it. You can conduct a quick search yourself using free websites. However, we recommend that you gain advice from an expert to help you with your search and consult a patent attorney to advise if your invention is patentable. It takes 18 months for a new patent publication to be published so occasional checking on recently published patent specifications is also a good idea.

It also makes mention of my current favourite type of IP – Trade Secrets, as exemplified by the Coca-Cola formula.

Trade secrets and confidentiality agreements
Trade secrets and confidentiality are not covered by standard intellectual property law but can be useful for things  which are not easy to formally protect, such as internal business procedures, recipes for food and business contacts.  They last for ever if you manage to stop them leaking, so keeping a manufacturing process secret can give you a longer-lasting  monopoly than a patent.

You automatically have a right to sue somebody for breaching confidence if: the  information is not already common knowledge; it was disclosed to the other person in conditions that implied that  they should keep it confidential; and you have suffered, or are likely to suffer, actual damage because of the disclosure.  Having a formal non-disclosure or confidentiality agreement is often a safer option.

We also produce a general business advice pdf guide we call Business Essentials.