City Business Library re-opens for business

Picture of City Business LibraryAs a long-standing customer and fan of the City Business Library dating back to my City days, it is good to see them back in business after a move from their previous location.

It is good news on many levels. Before the move they were almost impossible to find in one of the many City of London (also known as the Square Mile) winding back streets. Also they were located in the a basement, which made for a somewhat oppressive atmosphere due to a lack of natural light.

Now they have moved into Guildhall, which is the headquarters for the City of London (previously known as the Corporation of London).

Along with the move they now have a shiny new set of library and IT equipment, making for a very impressive space.

City Business Library Relocation

The City Business Library has moved to Guildhall.

The  new address is: City Business Library, Aldermanbury, London EC2V 7HH

Directional map showing the new location of CBL (157kb)

Collections

The City Business Library is a public reference library specialising in current business information which is intended to be of practical use. If you need information more than five years old, or you are interested in business history, we advise you to contact Guildhall Library.

If you wish to consult student textbooks, theses and dissertations or academic journals we advise you to contact an academic library.

Company information

We have electronic and printed information on both British and foreign companies. We subscribe to a number of company information database which you can use free of charge in the library.

If you would like more detailed information please download this guide:

Company information UK and worldwide (100kb)

Country information

Our collections include business directories, economic background reports, business periodicals, financial and trade statistics and guides to doing business in other countries.  If you would like more information please download the following guides:

Country information (90kb)

Market research

We have market research reports for both the UK and foreign markets, with an emphasis on consumer goods and services. Many reports are now published only in electronic format and are only available via online subscriptions. However, you can view them free of charge in the Library.

If you would like more detailed information please download this information sheet:

Market research (97kb)

Other collections

We have smaller collections on the following subjects:

  • Management including financial management, human resource management, and marketing
  • Finance & Investment – information on the financial markets including information of interest to private investors
  • Starting a business – download information sheets on:
    Starting a business (88kb)
    Starting an ethical or green business (96kb)
  • Importing & Exporting – download this information sheet on:
    Importing and exporting

Please note that any copying, whether downloading / printing from the databases or photocopying from printed material must be within the Copyright law.

City Business Library RelocationThe City Business Library has moved to Guildhall.

The  new address is: City Business Library, Aldermanbury, London EC2V 7HH

Directional map showing the new location of CBL (157kb)

See us at our stand at the City of London Meet the Buyers event on 9 March 2010

Collections

The City Business Library is a public reference library specialising in current business information which is intended to be of practical use. If you need information more than five years old, or you are interested in business history, we advise you to contact Guildhall Library.

If you wish to consult student textbooks, theses and dissertations or academic journals we advise you to contact an academic library.
Company information

We have electronic and printed information on both British and foreign companies. We subscribe to a number of company information database which you can use free of charge in the library.

If you would like more detailed information please download this guide:

Company information UK and worldwide (100kb)
Country information

Our collections include business directories, economic background reports, business periodicals, financial and trade statistics and guides to doing business in other countries.  If you would like more information please download the following guides:

Country information (90kb)
Market research

We have market research reports for both the UK and foreign markets, with an emphasis on consumer goods and services. Many reports are now published only in electronic format and are only available via online subscriptions. However, you can view them free of charge in the Library.

If you would like more detailed information please download this information sheet:

Market research (97kb)
Other collections

We have smaller collections on the following subjects:

* Management including financial management, human resource management, and marketing
* Finance & Investment – information on the financial markets including information of interest to private investors
* Starting a business – download information sheets on:
Starting a business (88kb)
Starting an ethical or green business (96kb)
* Importing & Exporting – download this information sheet on:
Importing and exporting

Please note that any copying, whether downloading / printing from the databases or photocopying from printed material must be within the Copyright law.

40 schoolboy errors start-ups make

Smarta - think create growThe wonderful Smarta website has come up with a simple but hard-hitting list of basic errors many start-ups make.

Everyone is entitled to make a mistake or two on their journey (it is the best way of learning after-all), but make too many and your business is dead in the water. I have come across many of these mistakes during my advice sessions with inventors and aspiring entrepreneurs, particularly number 1.

Below are the headings, with more detailed descriptions on the SMARTA website.

The basics
1.    Assume ‘everyone will want this’.
2.    Can’t sell, won’t sell.
3.    Lose focus.
4.    Quit your job too soon.
5.    Don’t understand the industry.
6.    Don’t tell everyone you can about your idea for fear it’ll get nicked.
7.    Think a great idea alone is enough.

Planning
8.    Haven’t accounted for late payments in your budget.
9.    Not enough market research.
10.    Bad name.
11.    Make pie-in-the-sky forecast figures.
12.    Think your sales forecasts are accurate.
13.    Think big but don’t think about scale.

Pre-launch
14.    Don’t register your business trademark early enough.
15.    Forget to think up consistent stationary and signatures before starting.
16.    Don’t user-test.
17.    Don’t set targets.
18.    Agonise over  minutiae.
19.    Pay thousands for a website you don’t need.

Day-to-day business
20.    Rush into a deal before properly evaluating whether it’s worth it.
21.    Get intimidated by what the big boys are doing.
22.    Don’t keep in contact with potential clients.
23.    Hard sell.
24.    Don’t take negative feedback graciously.
25.    Explain your business in 10 minutes rather than 10 seconds.
26.    Stick too rigidly to plans.

Money
27.    Don’t have a numbers person on-board. Whether it’s an accountant, an FD or a partner who knows their onions, you need to have someone who can unravel the numbers for you if you want to make money.
28.    Don’t look after cashflow.
29.    Don’t draw up a contract when borrowing from friends, family or fools.
30.    Forget to include something major on your budget
31.    Travel excessively when you could do things remotely
32.    Overspend on office space.
33.    Rely too much on your accountant.
34.    Ignore the advice of your accountant.
35.    Forget to bargain on everything.
36.    Take investment too early.

The team
37.    Try to do everything and control everything.
38.    Recruit too soon.
39.    Don’t sack quickly enough.
40.    Don’t share the vision.

Our report for JISC on sharing business information more effectively

Last year my colleague Nigel Spencer (manager of the Research Service), ran a research project for JISC on the business information landscape for small business in the UK, including sort of information SME’s are looking for.

The results were recently published in pdf format, and one of the conclusions was a call for joined-up services to help businesses out of recession.

“Sharing business information more effectively, particularly through colleges, universities and major reference libraries, could help recession-hit companies out of crisis and stimulate innovation.

Libraries may not be an obvious source for all start-ups and small businesses but the business information they hold can help organisations plan their growth and development, make funding applications, get hold of up-to-date statistics and legal advice, as well as research new developments – essentially key information to help them thrive.

Now JISC and the British Library are calling for an integrated service model with universities, colleges and public libraries working in partnership to help businesses obtain the information and knowledge they need.

Entrepreneurs, business owners, leaders of community, cultural and charity organisations could all benefit if a more coordinated approach was adopted, for example through an online hub, to enable small and medium sized enterprises (SMEs) and others to access the full range of resources. Universities and colleges are ideally placed to help turn information into serviceable knowledge.

Simon Whittemore, programme manager at JISC, said: “Higher and further education institutions have a uniquely rich range of knowledge and expertise resources. There is an opportunity for them to take a leading role in enabling improved access to this knowledge and expertise as well as the supporting information services, to enhance innovation. Working in partnership with public libraries and other agencies, institutions can play a key part in a structured service model which offers tailored support and guidance for business sustainability and development. JISC’s recent report on Business Information Resources, undertaken by the British Library, will help open the dialogue.”

Nigel Spencer, research and business development manager, British Library said: “It is clear from our research that entrepreneurs and SMEs are looking for business resources that are easy to use, informative and centralised. Creating a one-stop-shop is therefore absolutely crucial for improving speed of access to information, easing the development of concepts and ultimately supporting future profitability.

“At the moment, organisations can access business advice via a range of academic and public library services, direct from publishers and through publicly funded business support services such as Business Link, with feedback from the SME community highlighting the British Library’s own Business & IP Centre as a prime example of best practice in providing business support.”

Business Information Resources: Landscape & Feasibility Study – Date 12 November 2009 (pdf)

The Web in Feb from the Business & IP Centre

My colleagues in Business Marketing have come up with a programme of events for next month called Web in Feb.

The event is part of ‘Getting British Business Online’, which aims to get 100,000 businesses online in 2010.

Our programme of events will help you to:
1. Navigate the world of social media and make it work for you
2. Get your site noticed by Google and increase your traffic
3. Write a blog, record a podcast, set up a website
4. Avoid the legal pitfalls of doing business online
5. Translate the jargon and gain the confidence to use the web effectively.

More details:

Week 1
Building an outstanding online brand
Thursday 4 February, 14.00 – 17.00, £35 +VAT
Azright’s Solicitors

Week 2
Email marketing for small business
Tuesday 9 February, 10.00, 14.00, £39 +VAT
Lucidica

Open evening – Web 2.0 made easy
Tuesday 9 February, 18.00 – 20.00, free
British Library

Copyright for designers
Thursday 11 February, 10.00 – 12.00, free
British Library

Social media for business
Thursday 11 February, 14.00 – 17.00, £45 +VAT
Sounddelivery

Week 3
Copyright, trademarks and digital media: understanding your rights
Wednesday 17 February, 10.00 – 12.00, £20 +VAT
Halebury

E-commerce: a guide to conducting business online
Wednesday 17 February, 14.00 – 17.00, £20 +VAT
Marriott Harrison

Week 4
Facebook vs. Linkedin networking evening
Tuesday 23 February, 18.00 – 20.00, free
British Library

Privacy policy and data protection
Wednesday 24 February, 14.00 – 16.00, £10 +VAT
Keystone Law

Build your own blog or website in WordPress
Thursday 25 February, 10.00 – 17.00, £145
Women Unlimited

Booking details

Visitors to the Business & IP Centre

CILIP HomeI recently enjoyed giving a couple of tours of the Business & IP Centre to groups from CILIP and the Embassy of Israel.

Yvonne Morris posted a nice comment on the CILIP Information and Advice Blog.

And I received a good old fashioned letter from the Minister for Commercial Affairs thanking me for the tour of the Centre, and to my colleague Ilana Tahan, our curator of Hebrew texts, who gave an impressive introduction to our collection.

Our Hebrew collections comprise holdings of material written and printed in Hebrew characters, ranging from manuscripts copied over 1,000 years ago to the most recent monographs and serials. They include around 3,000 manuscript volumes and about 73,000 printed book titles – mostly in Hebrew and in related languages that use the Hebrew script: e.g. Aramaic, Judeo-Arabic, Judeo-Spanish and Yiddish.

Maimonides’ Mishneh Thorah

Maimonides' Mishneh Thorah

EnterQuest’s business support survey – the results

The wonderful people who produce our COBRA (Complete Business Reference Adviser) have started surveying subscribers to their free EnterQuest weekly tips and ideas bulletin for startups and small business owner managers.

Their first one was designed to gauge their opinions and levels of satisfaction of business support services they had received or experienced over the last 12 months:

 

The results of the survey were in certain respects rather surprising, and in other ways quite predictable. The survey asked readers for their views relating to sources of support received, ie from Business Link, enterprise agency, local council, and Chamber of Commerce. They were quizzed about what satisfied them the most, what was most disappointing, and asked for suggestions for improvements.

The most striking result was the performance of Business Link, with two-thirds (65%) of respondents satisfied with the support received (43% were very satisfied), but with over a third (35%) not very satisfied or totally unsatisfied. General satisfaction levels were very similar for support from local enterprise agencies, but fewer of these (only 35%) were very satisfied.

While there are encouraging signs that things are moving in the right direction with attitudes towards Business Link,it still remains a stark fact that one out of three businesses were still not satisfied with the support they received, and 44% were not satisfied across all types of local business support provision.

Overall, survey responses from recipients of business support across all providers are summarised as follows:

Very satisfied 26%
Fairly satisfied 30%
Not very satisfied 22%
Totally unsatisfied 22%
So in aggregate the results are 56% satisfied with support received and 44% not satisfied. Survey respondents were located in all regions of the UK.

In terms of the specific questions asked in the survey and qualified answers given, the responses were varied and in certain cases quite animated. The following is a summary of some of the typical responses given for three of the main question areas.

What disappointed you the most?

– lateness of the adviser, lack of respect shown
– e-mails and phone calls unanswered/ not returned
– the adviser did not understand my business or my industry
– lack of clear written steps for funding applications
– no new advice given, I knew what was said already
– excellent support programmes stop when their funding is withdrawn or ends
– lack of understanding of local business needs

What pleased you the most?

– quick response to grant application, given answer in five days
– the adviser understood our business model
– we got what was written on the tin, and in good time
– excellent training sessions from Business Link
– free Business Link support
– wealth of free information provided by adviser
– good follow-up range of courses available

What do you suggest that would improve the service you received or would like to receive in the future?

– the adviser should have real, practical experience of business
– specialist rather than general help and advice is needed
– more empathy with first-timers
– more long term funding for successful support programmes
– more local services and resources available
– loans available for true micros
– more interest in customer needs than in ticking boxes

Key likes – courses, free services, local support and advice.

Key dislikes – supplier driven (need to tick their boxes), exclusion of micros and sole traders, general rather than specialist advice.

Sustainable Supply Chains workshop

Today I attended an excellent workshop on Sustainable Supply Chains. It was presented by Stephen Taiwo, who was the sustainable policy adviser and architect of the Government Office for London and Defra’s Sustainable Food Procurement project. He now works for Supply London – an LDA and European funded initiative, provides advice and support. http://www.supplylondon.com/

Here are my notes from the workshop:

Definition of sustainability – Bruntland 1987 – “Meeting the needs of the present generation without compromising the ability of future generations to meet their needs.” http://en.wikipedia.org/wiki/Brundtland_Commission

  1. Resources consumed in line with nature’s patterns
  2. Consider long term impact
  3. Minimise risk and cost
  4. Not just about environmental impacts, includes social and economic.

Current practice

Figures from One World – currently consume the equivalent of 1.3 planets to provide the resource we use and absorb our waste.

At current trends UN predicts 2030 will require equivalent of 2 earths.

Supply Chain

A linked set of resources and processes that begins with the sourcing of raw materials and extends through to delivery of end items to the consumer.

Cradle to grave for products.

Development – identification & buying – manufacturing – sale & dist – consumption – end of life & disposal

Sustainability Issues

  • impact on air quality
  • water consumption & pollution
  • loss of biodiversity e.g. land clearance – mono-crops
  • impact on limited resources – is it resource intensive
  • impact on greenhouse gases – climate
  • waste production
  • health & safety
  • quality of life – wages for producers

Examples of cotton production in India with negative impact on the soil and water supply. Intensive tomato production in southern Portugal.

Why a sustainable Supply Chain

  • reduce costs and improve productivity
  • reduce risk – includes brand damage resulting from negative press
  • reduce absenteeism through better staff welfare
  • creates healthier environments
  • to be a market leader – public sector suppliers now ask questions related to sustainability

Drawbacks to Sustainable Supply Chains (less true than in the past)

  • no motivation other than complying with the law.
  • Consumers often go for cheapest option rather than sustainable products.
  • Short term focus of government, business and consumers – relates to 12 month business budgeting – government departments have individual targets which weren’t linked up.

Help from:

Soil association – http://www.soilassociation.org/

Sustain – http://www.sustain.co.uk/

Ten Ten Campaign – http://www.1010uk.org/

Greenworks – http://www.green-works.co.uk/

How to implement a sustainable supply chain

  1. Analyse your internal process & impacts
  2. Identify your supply chain and at which point you sit. Also the suppliers of your suppliers.
  3. Make sustainability part of your organisational strategy – must have top level buy-in – need to develop KPI’s (Key Performance Indicators) – develop an action plan for delivery.
  4. Implement practical measures suited to your organisation – SMART (specific, measurable, attainable, relevant, timely).
    1. Written policies
    2. Communication materials
    3. Evaluate suppliers.
    4. Purchasing guidelines
    5. Supplier partnerships
  5. Get all internal and external stakeholders involved
    1. Driven from the top, but must involve everyone.
    2. Supplier engagement
    3. Use relationships with customer.

Support from Supply London

–          ISO 9001 help and support which can save consultants fees.

The workshop ended first with the quote below from Mahatma Gandhi, and then a screening of the Story of Stuff (a 20-minute animation of the consumerist society, narrated by Anne Leonard).

 

“Earth provides enough to satisfy every man’s need, but not every man’s greed” Mahatma Gandhi

My podcast on the Guardian’s Small is Beautiful website

An interview I recorded a couple of weeks ago has now made it onto the Guardian’s Small is Beautiful website.

The aim of the recently launched section is to show why growing firms are the economy’s best hope.  And to highlight the potential for small business to lead Britain out of recession, by focussing on the issues facing small and medium sized companies.

They have used a comment I picked up from one of our earliest supporters Mandy Haberman, who believes that the Business & IP Centre is a ‘safe haven’ for inventors and entrepreneurs.

Karen Blakeman likes our business essentials wiki

Photo of  Karen BlakemanI’ve just read Karen Blakeman’s latest blog post which mentions our new business essentials wiki in glowing terms.

This is high praise indeed given Karen’s legendary knowledge and experience of all things related to business information. And the fact her website Business Information on the Internet has consistently come up first on Google, when searching for the term business information.

We have certainly noticed a great deal of additional content appearing since we launched it on 5 November.

Launch of Global Entrepreneurship Week (GEW) at The British Library

Peter Jones and Priya Lakhani from Masala Masala discuss enterprise education by Enterprise_UK.
Peter Jones and Priya Lakhani from Masala Masala discuss enterprise education

I spent Monday morning at the launch of GEW from the comfort of The British Library conference centre.

The event was well chaired by Simon Jack from the BBC, and included some light-hearted banter between him and Peter Jones (of BBC’s Dragon’s Den fame). Peter persuaded Simon to spend a day with him in order to experience the world of the entrepreneur from the inside. He also got him to agree to give a plug for GEW one morning during the BBC Breakfast Show this week, so watch this space.

1. Our Chief Executive Lynne Brindley gave the welcome speech and included the intriguing concept that The British Library has more good ideas inside it than any other building in the world. I think it is a line I can see myself using in future.

2. The opening words were from Miles Templeman Director General at the Institute of Directors. Who felt that talent is not enough to ensure success in business – inspiration is necessary to start things off. But what unless potential talent is developed and nurtured business survival and growth is unlikely.

3. Next we watched a short video from Peter Mandelson, Secretary of State for Business, Innovation and Skills.

4. Then we had a fascinating panel session with Carl Schramm the Chief Executive of the Kauffman Foundation and Jim O’Neill the Head of Global Economic Research at Goldman Sachs.

Schramm acknowledged Prime Minister Gordon Brown as the key driver behind turning the original UK Enterprise Week into Global Entrepreneurship Week, which now includes 88 countries. In order to learn how to teach people to become entrepreneurs to start high growth businesses they have created the Kauffman Laboratories for Enterprise Creation – http://www.kauffman.org/entrepreneurship/kauffman-laboratories-for-innovation-and-entrepreneurship.aspx

Their research shows that entrepreneurship has been the key to recovery of the last seven economic declines. In recessions economists and governments turn back to Keynesian economics and decide that government intervention is the key to economic recovery. Schramm believes government industrial policy is antithetical to entrepreneurship. Instead what we need is government policy and pragmatic coaching skills to support creation of new entrepreneurs. He believes there is a  sea-change occurring, so we now see enterprise as the key to economic growth, and gave the economies of China and India as proof of this.

Libraries and support – Andrew Carnegie created the US public library system – the Kauffman Foundation are looking very closely at libraries as incubators for business.

5. O’Neill who’s claim to fame is having coined the term BRIC nations (Brazil, India and China), stated that entrepreneurship is the future of our and the world economy.

  • He thought it unfortunate that economists have proved why they are known at the miserable profession.
  • The consensus forecast for world economy is 3.7%, down from 5% over the last five years. This is due to continued progress in BRIC economies. The assumption that our recession is reflected elsewhere is not true.
  • Economically speaking China has created the equivalent of 2 UK’s in the last eight years.
  • Brazil is due to overtake Italy in terms of GDP (gross domestic product).
  • In China 13 million a month taking mobile phone contracts
  • Twice as many cars will be sold in China this year than the United States.
  • The expansion of BRIC economies provides opportunities for British entrepreneurs. He gave example of UK football league as an example of world business success.

6. Question time:

The British know how to invent, but not how to market themselves.

Rod Aldrich Foundation – http://www.aldridgefoundation.com/

What is the secret to growing economies entrepreneurship success. Awareness that they have been given the chance to become wealthy. People in Britain like to be regarded as creative, but following it through to economic wealth is a cultural issue.

Over half of the US fasted growing 500 companies never wrote a business plan.

Business academies can’t spark entrepreneurial attitudes, although they can help with best practice.

7. Video from Karen Kanaan the Global Entrepreneurship Week host in Brazil. Their goal was for 1% of the population to become involved (2 million people), but actually ended up with 4.5 million people registered.

8. Panel Session:

Matt Brittin the Managing the Director of Google UK.

  • Google perspective – The Internet allows business to be global. The world has gone digital, so there is a big opportunity for entrepreneurs.
  • Example of purely gadgets digital business. Example of dustbag.co.uk, used internet searching keyword targeting to bring their service to their intention.

David Wei the Chief Executive of Alibaba.com, China’s biggest internet business.

  • Entrepreneurship cannot be educated, trained or supported by Government, it can be inspired. We need to take away comfortable safety net to create a culture of entrepreneurship.
  • Who is the new idol for entrepreneurship, why do we still see a video of Richard Branson twenty years on.
  • PowerPoint leaves your power and point on the screen. You end up with no power and no point.
  • The internet is the equivalent of the railways and highways of the last century.

Emma Harrison the founder A4E

  • Started an illegal tuck-shop at school.
  • Elected as a school governor at 15, but was still truanting from school.
  • Failed her A –levels, so went back to college to get engineering qualifications, put learner plates on a motorbike and drove to Universities to get places.
  • Joined her dad in business who left after 18 days and learnt how to survive in business.
  • Advice – find your own path, find a mentor, every day find four ways to market your business.

9. Panel discussion

  • Intro from Lord Davies, Minister of State for Trade, Investment and Small Business.
  • 4.8 million SME’s – we are a nation of entrepreneurs – appealed to the press to celebrate our success, not to concentrate on failures.
  • Peter Jones wants to introduce entrepreneurship into every school in the UK. He believes entrepreneurship can be taught.
  • Julie Meyer – entrepreneur country . net – We need to become a nation of believers (not a religious belief). A surprising lack given this country produced Winston Churchill. Business success is a like a drug, once successful they will want to help others build their success.

Panel Discussion by Enterprise_UK.